Privacy Policy

1Who we are

1.1 About this policy. This Privacy Policy explains how Printing Nest LLC, operating as Help My SEO (“MCI”, “we”, “us” or “our”), collects, uses, discloses and protects personal information through helpmyseo.ca, our quote, booking and checkout pages, our client portals and our services. It also applies to information we receive by email, phone and in person.

1.2 Contact. Questions, requests and complaints can be sent to our Privacy Officer at info@helpmyseo.ca, by phone at 1-855-416-1064, or by mail to 1601 S Grand Ave, Ste A, Santa Ana, CA 92705, USA and 203-211 Watline Ave, Mississauga, ON L4Z 1P3, Canada.

2Information we collect

2.1 Information you give us. Name, business name, email address, phone number, mailing and billing address, project details, files and content you send us, messages, appointment details, account or login details for our client portals, and any other information you choose to provide.

2.2 Payment information. Payments are processed by Stripe and other payment processors we use. Card and bank details are entered directly with the processor. We do not store full card numbers on our servers; we receive limited details such as card brand, last four digits, payment status and billing address. If you authorize pre-authorized debits (PAD/EFT), we collect and keep the banking information and authorization required to process those debits.

2.3 Information collected automatically. IP address, browser and device type, pages viewed, referring pages, approximate location and similar technical data, collected through server logs, cookies and similar technologies, including analytics, security and performance tools where enabled.

2.4 Information from others. Information from referral partners, platforms you connect to our services (such as your hosting, domain, Shopify, WooCommerce or advertising accounts), payment processors, and publicly available business sources.

3How we use information

3.1 To provide our services: prepare quotes, take orders, build, host and maintain websites, deliver marketing and SEO services, schedule strategy sessions, and provide support.

3.2 To process payments, invoices, subscriptions, pre-authorized debits, collections, taxes and accounting.

3.3 To communicate with you about your orders, account, billing, service changes and security notices.

3.4 To send marketing messages where you have consented or where the law otherwise permits. You can unsubscribe at any time using the link in our emails or by contacting us.

3.5 To secure, operate and improve our websites and services, prevent fraud and abuse, and comply with legal obligations and enforce our Terms of Service.

4Consent

4.1 By providing personal information to us or using our services, you consent to its collection, use and disclosure as described in this policy. You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice; withdrawing consent may mean we can no longer provide some services.

5How we share information

5.1 Service providers. We share information with trusted providers who help us operate, such as payment processors (including Stripe), hosting and server providers, email and productivity services, accounting and invoicing software, scheduling, analytics, customer-relationship management and communication tools. They may use the information only to provide services to us.

5.2 Legal and business reasons. We may disclose information where required by law, court order or government request, to protect our rights, property or safety or that of others, to collect amounts owed, or in connection with a sale, merger or reorganization of our business.

5.3 No sale of personal information. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

6Where information is stored

6.1 Printing Nest LLC is based in California, United States. Personal information may be stored and processed in the United States, Canada and other countries where we or our service providers operate. Information stored outside your jurisdiction may be accessible to the courts, law enforcement and national security authorities of that jurisdiction.

7Cookies and analytics

7.1 We use cookies and similar technologies that are necessary for our websites to work, to remember preferences, to understand how visitors use our websites, and to measure marketing. You can block or delete cookies in your browser settings; some features may then not work properly.

8Retention and security

8.1 Retention. We keep personal information only as long as needed for the purposes in this policy, including legal, tax, accounting and dispute-resolution requirements. Hosted website data is retained or deleted as described in our Terms of Service.

8.2 Security. We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9Your rights

9.1 Access and correction. Subject to legal exceptions, you may ask to access the personal information we hold about you and ask us to correct inaccurate information.

9.2 Canadian residents. You have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

9.3 California residents. To the extent the California Consumer Privacy Act, as amended, applies to us, you may request to know, access, correct and delete personal information, and you will not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in that law. You may use an authorized agent, and we will verify requests before acting on them.

9.4 How to make a request. Email info@helpmyseo.ca with your name, contact details and your request. We will respond within the time required by applicable law.

10Websites we build or host for clients

10.1 When we build, host or maintain a website for a client, the client controls the personal information collected through its own website and is responsible for its own privacy policy. We process that information only on the client’s behalf to provide our services. Requests about a client’s website should be sent to that client.

11Children

11.1 Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

12Changes to this policy

12.1 We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be communicated as required by law.